Shipping Policies and Procedures

Your shipping total is based on the entire weight or dimensional weight of the shipment and your destination; the cost will be displayed with your merchandise total at checkout. (Or to obtain an actual shipping estimate; add product to cart, go to checkout, enter zip code, click recalculate and your shipping total will be displayed.). If you are located outside of the USA, please see our International Shipping policies.

Please note that delivery times refer to shipping transit times, not order processing time. Some products are shipped directly from the manufacturer and shipping times may vary in accordance with the manufacturer's procedures. Be assured we process and ship our orders with an expedited approach.

The following shipping choices are offered:

  • Ground Domestic 5 - 7 business days
  • 3 day Domestic 3 - 5 business days
  • Overnight Domestic 1 - 3 business days*
  • Worldwide Expedited International 3 - 5 day delivery**
  • Worldwide Saver International 2 - 3 day delivery**

* Rush and overnight orders may require additional charges, please contact us for information. Most orders will be shipped via UPS or Federal Express however smaller items may be shipped via US Postal Service. If the USPS does not deliver to your home or business please include both your "street address" and "US Postal Service address".

** International shipping charges and delivery times are estimates. International shipping charges do not include duties and taxes. International delivery times do not include the time for processing your order through customs. Some products that are "oversized" may or may not be able to be shipped Internationally.

Orders are generally shipped within 24 hours. Any backordered items will be shipped as soon as they become available. Freight and "oversized" deliveries, such as furniture and other large items, or deliveries to addresses and institutions with limited access, may incur additional charges.

Free Shipping Offers

Occasionally we offer free ground domestic shipping within the continental United States (lower 48 contiguous states) for orders placed through our online store. Shipments to Alaska, Hawaii, Canada, Mexico, U.S. territories, APO, and FPO addresses do not qualify for the free shipping program. Orders placed through approved Purchase Orders do not qualify for the free shipping program. Orders placed by email, telephone, or other manual method do not qualify for the free shipping program. Ergobuyer reserves the right to exclude certain products from the free shipping offer.  Freight and "oversized" deliveries, such as furniture and other large or heavy items, or deliveries to addresses and institutions with limited access, may incur additional charges.

Institutions and Addresses with Limited Access

Limited access includes shipping freight or "oversized" to apartment buildings, schools, military bases, prisons, church addresses, nursing homes, hospitals, construction sites, storage units, remote sites (farms, ranches), golf courses, country clubs, utility sites, or businesses with specific requirements, such as certain times when they can't accept deliveries. Limited access locations can vary widely in their receiving capabilities and availability. If any other charges apply, we will inform you and will not proceed with your order unless you approve of the shipping costs.

Freight or "oversized" deliveries do not require the driver to schedule a delivery appointment with the receiver. While some companies prefer to call ahead for convenience, the receiver should not expect this courtesy with every freight company. You will normally receive a notification that the freight driver is on their way, and if you are unable to receive the shipment, a re-delivery charge may be incurred. Additionally, if a shipment is being held in storage, storage fees may be applied.