Ergobuyer Satisfaction Guarantee

Our approach is unique. We rely on qualified ergonomics professionals (certified by the Board of Certification in Professional Ergonomics - BCPE) to review and select our product offerings. This means you'll find only quality products with true ergonomic features in the Ergobuyer store. No fads; no gimmicks; only effective, reliable, ergonomically designed products. We also know that one product doesn't fit all people and all needs, so we go a step further to help. We include professional product reviews whenever possible, and we share the comments, ratings, experiences and opinions of our customers to help you determine if a particular product is the right solution for your situation. We also provide product consultation to help you make the right selection. Product purchased through Ergobuyer may be returned within 30 days of the sale for a refund of the original purchase amount, including any applicable tax. See our Returns section for complete information. Ergobuyer is committed to helping you find the right product for your needs.

Customer Service
We would love to hear from you!
Customer service is available 8:00 am - 5:00 pm (MST), Monday through Friday.
Email: Customer Service
Phone: 866-515-1323 or 435-214-4169
Fax: 866-264-0005
Mail: P. O. Box 2353, Carefree, AZ 85377

Place orders online, 24 hours a day, 7 days per week. When orders are placed online they are automatically sent to Vendors for processing, which means a majority of orders will be process within 24 hours or within the next business day. Orders may also be placed by phone during our normal business operating hours. Call 866-515-1323 or 435-214-4169.

Your shipping total is based on the entire weight of the shipment and your destination; the cost will be displayed with your merchandise total at checkout. (To obtain an actual shipping estimate; add product to cart, go to checkout, enter billing/shipping information, click checkout button and your shipping total will be displayed.)

Please note that delivery times refer to shipping transit times, not order processing time. Various products are shipped directly from the manufacturer, these products may take additional time. Be assured we process and ship our orders with an expedited approach.

The following shipping choices are offered:
Ground Domestic 5 - 7 business days
3 day Domestic 3 - 5 business days
Overnight Domestic* 1 - 3 business days
International 3 - 5 day delivery**
International 2 - 3 day delivery**
* Rush and overnight orders may require additional charges, please contact us for information. Most orders will be shipped via UPS or Federal Express however smaller items may be shipped via US Postal Service. If the USPS does not deliver to your home or business please include both your "street address" and "US Postal Service address".

** International delivery times do not include the time for processing your order through customs. International shipping charges do include duties and taxes.

Orders are generally shipped within 24 hours. Some products are shipped directly from the manufacturer and shipping times may vary in accordance with the manufacturer's procedures. Any backordered items will be shipped as soon as they become available.

Current pricing is always displayed with the product listing in US dollars. Ergobuyer may occasionally provide special offers, such as sale pricing, free shipping, coupons, or other discount purchase options. Customers are encouraged to monitor this website for such special offers. Alternatively, you may sign-up to receive occasional special offer email alerts from Ergobuyer.  Seen it for less? Contact us about our Price Match Guarantee!

Ergobuyer may also provide special pricing for pre-approved purchasers, including corporations, public and non-profit entities, and authorized affiliates.  

Sales Tax
Generally only shipments within Arizona are subject to a sales tax. Occasionally if products are shipped and received within the same state, a sales tax may be charged. We will contact you before the order is shipped to discuss the state sales tax to be charged.

Ergobuyer accepts American Express, MasterCard, Visa and Discover credit cards. Bank Wire Transfers are available for our International Customers. Purchase orders are accepted for pre-approved purchasing accounts.

Ergobuyer products are carefully chosen and many products meet and exceed standards and guidelines set by OSHA, NIOSH, ISO, ANSI or other organizations. Every product is covered by the manufacturers warranty. For additional information on specific warranty information please contact Ergobuyer or the manufacturer directly.

Product purchased through Ergobuyer may be returned within 30 days of the sale for a refund of the original purchase amount, including any applicable tax. Shipping charges are the customer’s responsibility. Product must be returned in “new condition” in the original packaging with the owners’ manual, warranty and any additional accessories included. A return authorization number (RA#) is required. (Click here to complete your Return Authorization form.) We will email a copy of your Return Authorization form with your RA#, which must be included in your return shipment. For your protection we recommend that the product be shipped in an insurable and traceable manner. If you have questions please contact Ergobuyer.

Please note: If product is not returned in “new condition” or with a RA# a restocking fee may apply. Some product manufacturers may charge a restocking fee, which may apply to your purchase. Please contact Ergobuyer for additional information.

Defective Products: Please notify Ergobuyer immediately so your product can be repaired or replaced.